Refund policy

Shoreline Offroad Return Policy

Thank you for shopping with Shoreline Offroad! We take pride in delivering premium off-road lighting and accessories. If you're not completely satisfied with your purchase, please review our return policy below:

🔄 Return Eligibility

  • Returns must be requested within 30 days of the delivery date.

  • Items must be in new, unused condition and returned in their original packaging.

  • Proof of purchase (order number or receipt) is required for all returns.

📦 Condition of Items

Unopened Items:

  • Eligible for a full refund minus a 15% restocking fee.

  • Must be in original, sealed packaging with no damage to the box.

Opened Items:

  • Eligible for a partial refund minus a 25% restocking fee.

  • Must be in like-new condition with all parts, manuals, and accessories included.

  • Items showing signs of installation, wear, or damage will not be accepted.

Non-Returnable Items:

  • Custom-built or special-order products.

  • Items damaged due to improper installation or misuse.

  • Clearance or final sale items.

  • Custom apparel (includes all apparel) our apparel is made to order. 

🚚 Return Shipping

  • Customers are responsible for return shipping costs.

  • We recommend using a trackable shipping service and purchasing shipping insurance.

  • Please ship any and all returns to the following address:

Attn: Shoreline Offroad

15109 Agave Grove Pl Bradenton Fl, 34212 

 

💵 Refunds

  • Refunds are issued to the original payment method once the item has been inspected and approved.

  • Please allow 5–7 business days after receipt of your return for processing.

📬 How to Initiate a Return

To start a return, please email shorelineoffroad@gmail.com with the following:

  • Full name

  • Order number

  • Reason for return

  • Photos (if item is damaged or opened)